1.1 What are the delivery times?

Our current delivery times are 4 to 6 business days.

1.2 Do you offer free delivery?

For all orders reaching or exceeding the value of CHF 50.00, delivery is free of charge. Below this amount, a contribution to shipping costs will be required. These amount to:

- CHF 6.90 for orders between CHF 20.00 and CHF 50.00

- CHF 9.90 for orders under CHF 20.00

These amounts allow us to cover part of the shipping costs.

1.3 Do you deliver internationally?

No. Currently, we only sell and deliver our products within Switzerland.

1.4 Is the packaging discreet?

Yes, the shipment is completely discreet and the shipping label does not mention Tentations.ch. When the parcel is sent from our premises, no mention other than your details will appear on the parcel. When the parcel is sent from our logistics centre, it will mention the name of the sender, bearing in mind that our logistics centre is currently located in France.

1.5 I've received a parcel from France. Is this normal?

Yes, in rare cases, our products will be shipped directly from our warehouse in France.

1.6 Who is NET-COMMUNICATION?

This is the warehouse, located in France, from which we make certain shipments.

1.7 On the label of the parcel I have just received, it is indicated that as the product comes from abroad, an individual invoice will be sent to me by the Post Office in order to pay the import costs. Why is this?

This is a standard Post Office label. For items sent from France, you will not receive any additional import charges, even if this is indicated on the parcel. If this should nevertheless happen, please contact our customer service department immediately at contact@tentations.ch.

4.1 What to do in case of defective items?

Contact us by email to report the issue, providing us with as much information as possible (order number, product description, nature of the defect). If necessary, you can also send us any photos or videos you have taken.

Once we have all the necessary information, we will initiate the return and exchange process with our supplier. Please do not return the package without contacting us beforehand.

5.1 Can I change my password?

Yes, log in to your customer account and go to the "Information" section. There you have the option to change your password.

5.2 Can I change the email associated with my account?

Yes, log in to your customer account and go to the "Information" section. There you have the option to change your email.

5.3 Can I view the history of my orders?

Yes, log in to your customer account and go to the "Order History and Details" section. There you will find all the orders you have placed.

5.4 What to do in case of forgetting the password?

On the login page of your account, you will find a link titled "Forgot Password?". Click on it and follow the instructions in the email you received.

On Tentations.ch, you'll have the opportunity to join a referral program to get discount vouchers. This program is subject to some conditions, which you'll find listed in the following description. It will also be offered for a limited time, with the possibility of extension and/or renewal at a later date.

Conditions:

1. Customer Account

To subscribe to the referral program, it's necessary to be registered as a customer and have an account on our website. It's not possible to participate in this program as a guest.

2. Have Already Placed an Order

The referrer (affiliate) must have already placed at least one order on our website. When registering as an affiliate, this condition will be verified before approving your request.

3. Referral Code

Upon confirmation of your registration, a new section will appear in your customer account. Here you can see your various means and referral links. The options are as follows: URL link, social media, referral code, QR code, email.

Your referral code is valid for a maximum of 10 people, each valid for 1 order.

4. Affiliate Account

In your customer account, under the "My Affiliate Account" section, you can see a summary of your referral activity.

5. Commissions and Vouchers

In the "Summary" section of your "Affiliate Account," you'll have the option to convert earned commissions into discount vouchers on our site. It can be used only partially in your next orders.

6. Commission Amount

The commission amount is 10% of the total amount of the first order (after sponsorship activation) placed by the person you referred.

7. Receipt of Commissions

Earned commissions will be added to your account only upon delivery of the parcel. In case of cancellation or return of the order by your referral, the commission amount will be deducted from your account.

8. Voucher Validity

Upon generation of a voucher, it's valid for a maximum of 1 year.

9. Minimum Order

To use a discount voucher, a minimum order amount of CHF 60.00 including VAT is required.

10. Duration of the Referral Program

On the first day of opening our site, the referral program is valid for an initial trial period of 3 months. This period may be extended or not, at our discretion.

11. Abuse

In case of abuse of the referral program by an affiliate, we reserve the right to exclude them from the program without prior notice. In such cases, all earned commissions will be canceled.

We reserve the right to make changes to these conditions at any time, without prior notice. In case of abuse of the referral program, we reserve the right to suspend or terminate the program at any time.

General Questions

1. How does the loyalty points system work?
Our loyalty points system rewards your purchases by offering points that can be used as discounts on your future orders. Each point is worth CHF 0.05 (100 points = CHF 5.-).

2. Who can benefit from the loyalty points?
Only registered customers can accumulate and use loyalty points. "Guests" and "Visitors" do not have access to the program.

3. How long are the loyalty points valid?
Loyalty points are valid for 365 days from the date they were earned.

Accumulating Points

4. How can I accumulate loyalty points?
You earn loyalty points for each purchase you make. The number of points awarded depends on your tier:

• Iron: 1 point for every CHF 1.50 spent
• Bronze: 1 point for every CHF 1.40 spent
• Silver: 1 point for every CHF 1.25 spent
• Gold: 1 point for every CHF 1.15 spent
• Platinum: 1 point for every CHF 1.00 spent
• Diamond: 1 point for every CHF 0.90 spent

5. Is there a minimum amount to accumulate points?
No, you accumulate points with every purchase, regardless of the amount.

6. How is my tier determined?
Your tier is calculated based on the total number of points you have accumulated since registration:

• Iron: between 0 and 250 points
• Bronze: between 250 and 500 points
• Silver: between 500 and 750 points
• Gold: between 750 and 1000 points
• Platinum: between 1000 and 1250 points
• Diamond: more than 1250 points

You will automatically move up to the next tier once you reach the required number of points.

When loyalty points are used, the ‘tier’ adjusts and returns to the level corresponding to the new points balance.

7. Are loyalty points awarded on all products?
Yes, unless otherwise stated, all products available for purchase allow you to accumulate loyalty points.

Using Points

8. How can I use my loyalty points?
At checkout, you can choose to use your points to reduce the total amount of your order. The maximum discount you can get depends on the number of points available in your account.

9. Are there any restrictions on using my points?

• The minimum order value must be CHF 80.- to use your loyalty points.
• You cannot combine the use of loyalty points with a discount code.

10. Can I use my loyalty points for shipping fees?
No, loyalty points only apply to the value of products, not shipping fees.

Managing Points

11. Where can I check my point balance?
Log into your account and go to the "My Loyalty Points" section to see your current balance, as well as the history of points earned and used.

12. What happens if I return a product?
In the event of a return or refund, the loyalty points associated with that purchase will be automatically deducted from your account.

13. What happens if my points expire?
Points expire after 365 days. We recommend using them before the expiration date, which is visible in your customer area.