1.1 What are the delivery times?

Our current delivery times are 4 to 6 business days.

1.2 Do you offer free delivery?

For all orders reaching or exceeding the value of CHF 50.00, delivery is free of charge. Below this amount, a contribution to shipping costs will be required. These amount to:

- CHF 6.90 for orders between CHF 20.00 and CHF 50.00

- CHF 9.90 for orders under CHF 20.00

These amounts allow us to cover part of the shipping costs.

1.3 Do you deliver internationally?

No. Currently, we only sell and deliver our products within Switzerland.

1.4 Is the packaging discreet?

Yes, the shipment is completely discreet and the shipping label does not mention Tentations.ch. When the parcel is sent from our premises, no mention other than your details will appear on the parcel. When the parcel is sent from our logistics centre, it will mention the name of the sender, bearing in mind that our logistics centre is currently located in France.

1.5 I've received a parcel from France. Is this normal?

Yes, in rare cases, our products will be shipped directly from our warehouse in France.

1.6 Who is NET-COMMUNICATION?

This is the warehouse, located in France, from which we make certain shipments.

1.7 On the label of the parcel I have just received, it is indicated that as the product comes from abroad, an individual invoice will be sent to me by the Post Office in order to pay the import costs. Why is this?

This is a standard Post Office label. For items sent from France, you will not receive any additional import charges, even if this is indicated on the parcel. If this should nevertheless happen, please contact our customer service department immediately at contact@tentations.ch.

4.1 What to do in case of defective items?

Contact us by email to report the issue, providing us with as much information as possible (order number, product description, nature of the defect). If necessary, you can also send us any photos or videos you have taken.

Once we have all the necessary information, we will initiate the return and exchange process with our supplier. Please do not return the package without contacting us beforehand.

5.1 Can I change my password?

Yes, log in to your customer account and go to the "Information" section. There you have the option to change your password.

5.2 Can I change the email associated with my account?

Yes, log in to your customer account and go to the "Information" section. There you have the option to change your email.

5.3 Can I view the history of my orders?

Yes, log in to your customer account and go to the "Order History and Details" section. There you will find all the orders you have placed.

5.4 What to do in case of forgetting the password?

On the login page of your account, you will find a link titled "Forgot Password?". Click on it and follow the instructions in the email you received.

On Tentations.ch, you'll have the opportunity to join a referral program to get discount vouchers. This program is subject to some conditions, which you'll find listed in the following description. It will also be offered for a limited time, with the possibility of extension and/or renewal at a later date.

Conditions:

1. Customer Account

To subscribe to the referral program, it's necessary to be registered as a customer and have an account on our website. It's not possible to participate in this program as a guest.

2. Have Already Placed an Order

The referrer (affiliate) must have already placed at least one order on our website. When registering as an affiliate, this condition will be verified before approving your request.

3. Referral Code

Upon confirmation of your registration, a new section will appear in your customer account. Here you can see your various means and referral links. The options are as follows: URL link, social media, referral code, QR code, email.

Your referral code is valid for a maximum of 10 people, each valid for 1 order.

4. Affiliate Account

In your customer account, under the "My Affiliate Account" section, you can see a summary of your referral activity.

5. Commissions and Vouchers

In the "Summary" section of your "Affiliate Account," you'll have the option to convert earned commissions into discount vouchers on our site. It can be used only partially in your next orders.

6. Commission Amount

The commission amount is 10% of the total amount of the first order (after sponsorship activation) placed by the person you referred.

7. Receipt of Commissions

Earned commissions will be added to your account only upon delivery of the parcel. In case of cancellation or return of the order by your referral, the commission amount will be deducted from your account.

8. Voucher Validity

Upon generation of a voucher, it's valid for a maximum of 1 year.

9. Minimum Order

To use a discount voucher, a minimum order amount of CHF 60.00 including VAT is required.

10. Duration of the Referral Program

On the first day of opening our site, the referral program is valid for an initial trial period of 3 months. This period may be extended or not, at our discretion.

11. Abuse

In case of abuse of the referral program by an affiliate, we reserve the right to exclude them from the program without prior notice. In such cases, all earned commissions will be canceled.

We reserve the right to make changes to these conditions at any time, without prior notice. In case of abuse of the referral program, we reserve the right to suspend or terminate the program at any time.